Terms of Service

If a client has provided consent to keep a credit card on file, it is understood that they have already agreed to the terms outlined below. These terms will be shared with the client in advance of their reservation to ensure full transparency and mutual understanding.

Billing Credit/Debit:

QTS Black Car & Limo will charge the Client 3 days before the reservation start time. The client must pay the entire ride cost before the due date (unless agreed otherwise), and any unpaid trips will result in immediate termination of the transport.
Please be advised that additional charges may apply following our Terms and Policy.

Overages & Wait Times:

When booking a transfer with us, please note that a 15-minute grace period is included in the price (excluding airport arrivals which are tracked). Any additional time beyond this grace period will result in a charge to the card on file. The exact cost will depend on the vehicle selected for the transfer.
For hourly reservations, an additional hour will be charged to the card on file if the reservation goes beyond the end time by more than 15 minutes. The Additional cost will vary depending on the selected vehicle.

Adverse Weather Hazard Fee

This clause in the contract allows the company to impose a hazard fee of a minimum of 30% in the event of severe weather conditions, such as ice or heavy snow, that create hazardous conditions for the safe operation of their limousine services. The company will notify the client of the hazard fee, and the client can reschedule without additional fees. This clause is an integral part of the contract and supersedes any previous agreements between the client and the company

Damages

During the transportation service, it is imperative to emphasize that the client and their party will be held fully responsible for any damage inflicted upon the vehicle. This includes damages such as broken bars, coolers, trims, carpets, and stereos. In the event of any cosmetic damages, a licensed mechanic will promptly assess and provide a quote for repairs, with the client being charged accordingly. By agreeing to these terms, the client fully recognizes their legal and financial obligations for any repairs that may be deemed necessary.

Cleaning

The client assumes total financial liability for any damage to the vehicle caused during the duration of the ride by them or any members of their party. A fee of 100.00 for each carpet or seat burn.
The cleaning fee for smoking is $500.
The sanitation fee (any bodily fluids) is a minimum of $350.
Cleaning fees will be paid with the card on file.

Drugs & Alcohol

Please be aware that the use of illegal drugs is strictly prohibited in our vehicles. Our policy prohibits any illegal substances, including cocaine, marijuana, speed, mushrooms, or LSD from being present during transportation. QTS Black Car & Limo reserves the right to terminate the ride immediately if our driver discovers any of these illegal substances on board. Unfortunately, in such cases, we will not be able to provide a refund for the pre-paid amount. However, the consumption of alcohol is permitted in our vehicles, but only on a case-by-case basis, and subject to the discretion of the driver and the vehicle.

Smoking

Smoking is NOT permitted in ANY of our vehicles.
Vaping will only be approved by the driver of the vehicle. If a client is caught smoking anything similar to a cigarette QTS Black Car & Limo has every right to terminate the ride and not refund anything that has been paid before the termination.

Lost Items

If the client misplaces an item in the vehicle, it is required that they report the missing item within 7 days. After this period, QTS Black Car & Limo will assume that the client has forfeited the item in question.

Cancellation Policy (STRICT)

Full refund if cancelled more than 72 hours prior to the scheduled trip
50% refund if cancelled more than 24 hours prior to the scheduled trip
25% refund if cancelled more than 6 hours prior to the scheduled trip
No refund if cancelled less than 6 hours prior to the scheduled trip.

Privacy Policy

Effective Date: July 13, 2025
Business Name: QTS Black Car & Limo
Website: www.dfwblackcarlimo.com

QTS Black Car & Limo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or book transportation services.

1. Information We Collect

Personal Information
We may collect the following:
• Full name
• Email address
• Phone number
• Pickup/drop-off locations
• Reservation history
• Payment details
• Special service notes

Automatically Collected Data
When you use our website, we collect:
• IP address
• Browser and device type
• Website usage (pages viewed, time spent)
• Referral source

Cookies & Tracking Tools
We use cookies and tracking tools (like Google Analytics, Facebook Pixel, and TikTok Pixel) to improve site performance and personalize your experience.

2. How We Use Your Information

We use your data to:
• Provide transportation and concierge services
• Confirm and manage bookings
• Process payments securely
• Improve website and service quality
• Send appointment updates and confirmations
• Deliver marketing promotions (only with your consent)
• Customize digital ads and retargeting

You may opt out of promotional messages at any time.

3. Marketing & Advertising

We use your information for marketing purposes to:
• Send special offers and seasonal promotions
• Share updates on services and local events
• Run ads across Google, Facebook, Instagram, and TikTok
• Retarget website visitors with relevant ads
• Track and improve advertising performance

We will never sell your information. You can unsubscribe from marketing at any time by clicking the link in any email or contacting us directly.

4. Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent data are never shared with anyone for any reason.
• Any information-sharing referenced elsewhere in this policy does not apply to mobile opt-in data or SMS consent.

5. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive SMS messages from QTS Black Car & Limo, from 833-533-8787 regarding:

• Account notifications
• Customer care
• Service and delivery updates
• Marketing and promotional messages

Consent is not required to make a purchase. Message frequency varies. Message and data rates may apply. You can:
• Reply STOP to unsubscribe
• Reply HELP for assistance
• Contact us anytime at 833-533-8787 or Booking@qtslimo.com

We do not share mobile opt-in data with any third parties.

6. Sharing Your Information

We only share data with trusted third parties when necessary, such as:
• Payment processors (e.g., Stripe, Square, Zelle)
• Marketing tools (e.g., Meta, Google Ads)
• Email service providers
• Subcontracted or affiliate drivers
• Legal authorities, when required by law

We do not sell or rent your data under any circumstances.

7. Data Security

We take data security seriously and use industry-standard protection methods to secure your personal information. However, no method is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You may request to:
• Access your personal data
• Correct or delete your data
• Opt out of marketing
• Request a copy of your stored information

To make a request, email us at Booking@qtslimo.com.

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for their content or privacy policies. Please review them independently.

10. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from minors without parental consent.

11. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted here with a new effective date. Your continued use of our services implies agreement to the updated terms.